Trusted Water Care, Since 1998.
For over two decades, we've kept homes flowing with clean, safe water — through expert installation, maintenance and after-sales support.
Specialists In Keeping Water Right.
Established in 1998, Elken Service Solutions is the trusted specialist in water purifier service, maintenance and after-sales support.
From our headquarters in Kuala Lumpur and 16 service locations across Asia Pacific, we've spent more than two decades ensuring households and businesses enjoy water filtration systems that perform at their best. As the authorised service provider for Elken Bio Pure water purification systems, our care also extends to selected home appliances and wellness devices — making us a comprehensive service partner for the modern home.
Quality, Built Into Every Step.
Quality isn't an afterthought — we build it into our process with stringent controls at every stage of service.
- Incoming parts inspectionEvery component checked for reliability before it reaches your home.
- Comprehensive technician trainingIn-house and on-field training to strict quality standards.
- Performance assessmentService quality reviewed by supervisors on the field.
- Customer satisfaction surveysFollow-up after every service to keep improving.
Reasons Households Choose Us.
Experience
28+ years serving households since 1998.
Professional Service
Trained, certified technicians and fast 8-hour response.
Product Quality
Genuine parts only, backed by workmanship warranty.
Customer Support
Dedicated after-sales care and satisfaction follow-ups.
"Quality is not just a promise — it is built into every step of our service process."
Internationally recognised by Frost & Sullivan, including the Asia Pacific Customer Service Leadership Award and a ranking among the Top 1% of the world's best customer service.
Service, Close To Home.
A strong network of service points means faster response and consistent quality, wherever you are.
Kuala Lumpur
+603 7985 9377Johor Bahru
+607-511 3178Melaka
+606-288 0970Ipoh
+605-311 9929Seberang Jaya, Penang
+604-320 0998Kuantan
+609-560 5099Kota Kinabalu
+6088-213 500Kuching
+6082-455 920Sibu, Sarawak
+6012-807 9959
A Team That Never Stops Improving.
Behind every installation and service visit is a team in constant training — continuously sharpening their expertise on every Bio Pure system, so your water is handled with precision, care and the latest know-how.
Let's Keep Your Water Right.
From installation to maintenance and repair, our team is ready to help your home enjoy clean, safe water with professional care.